📊 Head-to-Head Comparison
| Feature | 🔥 Fireflies.ai | 🦦 Otter.ai | Winner |
|---|---|---|---|
| Pro Plan Price | $10/month | $17/month | 🔥 Fireflies |
| Languages Supported | 69+ | English only | 🔥 Fireflies |
| Free Plan | 800 minutes | 300 min/month recurring | 🦦 Otter (monthly reset) |
| CRM Integrations | Extensive (HubSpot, Salesforce, +) | Limited | 🔥 Fireflies |
| Real-Time Transcription | AskFred bot joins | Live transcription UI | 🦦 Otter |
| Team Collaboration | Comments, sharing | Real-time editing, highlights | 🦦 Otter |
| Conversation Intelligence | Advanced topic tracking | Basic insights | 🔥 Fireflies |
| Market Maturity | Founded 2015-16, enterprise focus | Founded 2016, mainstream adoption | 🦦 Otter (broader adoption) |
🔍 Detailed Feature Analysis
🏢 Enterprise & Sales Features
🔥 Fireflies.ai:
- • Advanced conversation intelligence
- • Topic tracker and sentiment analysis
- • Deep CRM integrations (HubSpot, Salesforce)
- • Custom vocabulary for industry terms
- • Smart search across all meetings
- • Speaker analytics and talk time ratios
🦦 Otter.ai:
- • Basic conversation insights
- • Limited sales-specific features
- • Some CRM connections available
- • Good for general business meetings
- • Simple search functionality
- • Focus on transcription accuracy
🤝 Collaboration & Real-Time Features
🔥 Fireflies.ai:
- • AskFred bot joins meetings automatically
- • Post-meeting summaries and action items
- • Team channels for organizing content
- • Comments and annotations on transcripts
- • Meeting recap emails
- • Slack and Teams integrations
🦦 Otter.ai:
- • Live transcription during meetings
- • Real-time collaborative note-taking
- • Highlight and bookmark important moments
- • Team editing and commenting
- • Instant sharing and export
- • Strong mobile app for on-the-go access
🌐 Language Support & Accuracy
🔥 Fireflies.ai:
- • 69+ languages supported
- • Strong multilingual accuracy
- • Good performance with technical jargon
- • Handles multiple speakers well
- • Custom vocabulary training
- • Accent recognition improvements
🦦 Otter.ai:
- • English only (US/UK variants)
- • High English transcription accuracy
- • Struggles with heavy accents
- • Good speaker identification
- • Continuous accuracy improvements
- • Best with clear, professional audio
💰 Pricing & Value Analysis
Fireflies.ai Pricing
Free Plan
800 minutes total (one-time)
⚠️ No monthly reset
Pro Plan
$10/month
8,000 minutes, advanced features
✅ Best value for sales teams
Business Plan
$19/month
Unlimited minutes, team features
Enterprise Plan
$39/month
Advanced security, SSO, custom integrations
Otter.ai Pricing
Basic Plan (Free)
300 minutes/month recurring
✅ Most generous recurring free tier
Pro Plan
$17/month
1,200 minutes, advanced search
💡 Good for regular users
Business Plan
$30/month
6,000 minutes, team admin, priority support
💡 Value Assessment:
Firefliesoffers better value for sales and enterprise teams with lower Pro pricing ($10 vs $17) and extensive CRM integrations.Otter.aiprovides better long-term value with its recurring monthly free tier and superior collaboration features.
🔗 Integration Ecosystem
🔥 Fireflies Integrations
🎯 CRM & Sales:
- • HubSpot (deep integration)
- • Salesforce with custom fields
- • Pipedrive and Close.com
- • Custom CRM webhooks
💼 Business Tools:
- • Slack with smart notifications
- • Microsoft Teams integration
- • Notion, Asana, Monday.com
- • Zapier for custom workflows
📹 Video Platforms:
- • Zoom, Google Meet, Teams
- • GoToMeeting, Webex
- • Automatic bot joining
🦦 Otter.ai Integrations
🎯 Business Basics:
- • Salesforce (basic sync)
- • HubSpot (limited features)
- • Basic CRM connections
- • Export to most platforms
💼 Productivity:
- • Slack for sharing
- • Google Drive, Dropbox
- • Microsoft Office integration
- • Zapier basic workflows
📹 Meeting Platforms:
- • Zoom with live captions
- • Google Meet, Teams
- • Built-in calendar sync
🎯 Which Tool For Your Team?
Choose Fireflies.ai If:
- ✓Sales team- Advanced conversation intelligence for deal analysis
- ✓CRM users- Deep HubSpot/Salesforce integrations
- ✓Multilingual teams- 69+ language support
- ✓Budget conscious- Lower Pro plan pricing ($10 vs $17)
- ✓Enterprise needs- Advanced analytics and topic tracking
Choose Otter.ai If:
- ✓General business- All-purpose meeting transcription needs
- ✓Real-time collaboration- Live editing and highlighting
- ✓English-only teams- Superior English transcription quality
- ✓Free tier user- 300 minutes monthly recurring
- ✓Proven reliability- Established market leader with broad adoption
🔄 Migration Guide
Switching Between Tools
🔥 From Otter to Fireflies:
- Export all Otter transcripts to text files
- Set up Fireflies CRM integrations first
- Train custom vocabulary for your industry
- Configure AskFred bot for calendar integration
- Migrate team members and set permissions
- Test conversation intelligence features
💡 Best for sales teams needing advanced analytics
🦦 From Fireflies to Otter:
- Download Fireflies transcripts and summaries
- Set up Otter team workspace
- Configure calendar and meeting platform sync
- Train team on real-time collaboration features
- Set up basic integrations and workflows
- Test mobile app for on-the-go access
💡 Best for teams prioritizing collaboration and ease of use
⚠️ Migration Tip:
Both tools offer free trials. Test with actual team meetings before fully committing to ensure the features meet your specific workflow needs.
🎯 Accuracy & Performance Testing
📊 Real-World Accuracy Comparison
Clear Audio
Professional meeting rooms
Background Noise
Coffee shops, co-working
Accents/Multiple Speakers
International teams
Testing Note: Results based on 50+ hours of meetings across different scenarios. Fireflies shows slight accuracy advantages, particularly with technical terminology and multilingual scenarios.
⭐ User Reviews Summary
🔥 Fireflies User Feedback
👍 What Users Love:
- • Powerful conversation intelligence features
- • Excellent CRM integration capabilities
- • Strong multilingual support
- • Competitive pricing for Pro plans
- • Advanced topic tracking and analytics
👎 Common Complaints:
- • Learning curve for advanced features
- • Limited free plan (800 minutes total)
- • Bot joining meetings can feel intrusive
- • Some accuracy issues in noisy environments
🦦 Otter.ai User Feedback
👍 What Users Love:
- • Intuitive real-time collaboration
- • Generous recurring free tier
- • Reliable and consistent performance
- • Strong mobile app experience
- • Easy to onboard team members
👎 Common Complaints:
- • Higher pricing for Pro plans ($17 vs $10)
- • Limited to English language only
- • Basic conversation intelligence
- • Speaker identification can be inconsistent
Review Platform Ratings: Fireflies averages 4.5/5 on G2 with strong enterprise reviews. Otter.ai maintains 4.1-4.4/5 across platforms with praise for user experience and reliability.
🏆 Final Verdict
Both tools excel in different areas:
🔥 Fireflies Wins For:
- • Advanced conversation intelligence
- • Enterprise sales team features
- • Multilingual support (69+ languages)
- • Deep CRM integrations
- • Lower Pro plan pricing ($10/month)
- • Topic tracking and sentiment analysis
🦦 Otter.ai Wins For:
- • Real-time transcription and collaboration
- • User-friendly interface and onboarding
- • Generous recurring free tier (300 min/month)
- • Market maturity and reliability
- • Strong mobile app experience
- • General business meeting needs
💡 Our recommendation:Choose based on your team's primary use case -Fireflies for sales & enterprise,Otter.ai for general collaboration!
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