What Does Fireflies.ai Actually Do?
Core Features
- • Automatic recording - Fred the bot joins your meetings
- • 90%+ transcription accuracy with speaker identification
- • Conversation analytics - talk time, sentiment, topics
- • Smart summaries with action items and key points
- • CRM integration - Salesforce, HubSpot, Pipedrive
Unique Advantages
- • Conversation intelligence - tracks keywords, questions, objections
- • Team collaboration - comments, pins, sharing with teammates
- • API access - build custom integrations and workflows
- • Video highlights - create clips from important moments
How Fireflies.ai Works
- 1 Setup - Connect your calendar and meeting platforms (Zoom, Teams, Meet)
- 2 Auto-join - Fred (the AI bot) automatically joins scheduled meetings
- 3 Record & Transcribe - Captures audio, video, and creates real-time transcripts
- 4 Analyze - AI extracts insights, sentiment, keywords, and metrics
- 5 Deliver - Sends summaries to your inbox and syncs with CRM
Fireflies.ai Pricing Plans
Free
$0/month
- • 800 minutes/month
- • Basic transcription
- • 3 seats included
- • Email support
Pro
$10/seat/month
- • 8,000 minutes/month
- • AI summaries & analytics
- • CRM integrations
- • Video highlights
Business
$19/seat/month
- • Unlimited minutes
- • Custom branding
- • API access
- • Priority support
Pros & Cons of Fireflies.ai
Pros
- • Generous free plan (800 minutes)
- • Advanced conversation analytics
- • Strong CRM integrations
- • Team collaboration features
- • API for custom integrations
- • Video recording capabilities
Cons
- • Bot joins every meeting (can feel intrusive)
- • Limited language support (English-focused)
- • Transcription accuracy lower than competitors
- • Interface can feel cluttered
- • Some users report sync issues
Who Should Use Fireflies.ai?
Perfect For:
- • Sales teams needing conversation analytics and CRM sync
- • Revenue teams tracking customer interactions
- • Recruiters documenting candidate interviews
- • Project managers needing detailed meeting analytics
- • Teams using CRMs like Salesforce, HubSpot
Key Fireflies.ai Features Explained
Conversation Analytics
- • Track talk time ratio and speaking patterns
- • Monitor keywords, questions, and objections
- • Analyze sentiment and emotional tone
- • Identify topics and meeting themes
CRM Integration
- • Auto-sync meeting notes to Salesforce, HubSpot
- • Create tasks and follow-ups in your CRM
- • Log calls and update contact records
- • Track deal progression and customer interactions