What is Circleback AI?
Circleback AI is designed to eliminate the manual work of meeting documentation. Instead of frantically taking notes during calls, Circleback joins your meetings automatically, records everything, and delivers structured summaries with clear action items within minutes of the meeting ending.
Founded with the mission to make meetings more actionable, Circleback focuses on what happens after the meeting ends. The platform excels at turning conversations into concrete next steps, making it particularly valuable for sales teams, project managers, and anyone who needs to track commitments across multiple calls.
What sets Circleback apart is its emphasis on action items and follow-ups. While other tools focus primarily on transcription accuracy, Circleback prioritizes extracting the "so what" from your meetings - who committed to what, and by when.
Platform Integrations
Circleback integrates with the tools your team already uses, making it easy to push meeting insights directly into your existing workflows without switching contexts.
Video Conferencing
- Automatic bot joins and records calls
- Google Meet: Seamless integration with Google Workspace
- Microsoft Teams: Full support for enterprise Teams environments
CRM & Productivity
- Auto-log meeting notes to contact records
- Sync action items and meeting summaries
- Get meeting recaps delivered to channels
- Export notes to your knowledge base
Key Features of Circleback AI
AI-Powered Meeting Notes
Circleback automatically generates comprehensive meeting notes that capture key discussion points, decisions made, and context around each topic. The AI understands conversation flow and organizes notes in a logical structure that makes sense when you review them later.
Processing Time: Notes delivered within 5 minutes of meeting end
Smart Action Item Extraction
The standout feature of Circleback is its action item detection. The AI identifies commitments, tasks, and follow-ups mentioned during conversations, assigns them to the right people, and tracks deadlines. No more lost commitments or forgotten promises.
Accurate Transcription
Circleback provides full meeting transcripts with speaker identification. The transcription engine handles multiple speakers, accents, and industry-specific terminology well. You can search across all your meetings to find specific discussions or decisions.
Transcription Capabilities
- Speaker diarization with name labels
- Timestamps for easy navigation
- Full-text search across all meetings
- Export to multiple formats
Intelligent Meeting Summaries
Every meeting gets a concise summary that highlights the most important points. The AI focuses on decisions, blockers, and next steps rather than just rehashing the conversation. Perfect for stakeholders who need the highlights without watching the full recording.
Summary Formats: Executive brief, detailed notes, bullet points, or custom templates
Meeting Search
Search across all your meetings to find specific topics, decisions, or mentions. Never lose track of what was discussed in past calls.
Email Recaps
Automatically receive meeting summaries and action items via email. Share recaps with attendees or stakeholders who missed the call.
Pros and Cons
Pros
- Excellent Action Item Detection: Best-in-class at identifying and assigning follow-up tasks
- Clean, Intuitive Interface: Easy to navigate and find past meetings quickly
- Strong CRM Integrations: Salesforce and HubSpot integrations work seamlessly
- Fast Processing: Notes and summaries available within minutes
- Accurate Speaker ID: Reliably identifies who said what
Cons
- Limited Language Support: Primarily English-focused, fewer languages than competitors
- Bot Joins Meetings: Visible bot participant may be intrusive for some
- No Free Tier: No permanent free plan, only trial available
- Basic Analytics: Fewer meeting analytics compared to enterprise tools
- Mobile App Limitations: Desktop experience is stronger than mobile
Circleback AI Pricing
Circleback offers straightforward pricing with plans designed for individuals and teams. All paid plans include unlimited meetings and full feature access.
Starter
- Unlimited meeting recordings
- AI notes & summaries
- Action item extraction
- Basic integrations
Pro
- Everything in Starter
- Salesforce & HubSpot sync
- Custom summary templates
- Priority support
Enterprise
- Everything in Pro
- SSO & advanced security
- Custom integrations
- Dedicated account manager
Circleback Alternatives
1. Fireflies.ai
Best for: Teams needing robust search and analytics across all meetings.
Fireflies offers similar transcription and summary features but includes more powerful search capabilities and team analytics. It also supports more languages and has a generous free tier.
Free tier available, Pro from $10/month
Better search and free plan
2. Otter.ai
Best for: Real-time collaboration and live transcription during meetings.
Otter.ai shines with its live transcription feature where participants can see and edit transcripts in real-time. Great for collaborative note-taking during calls.
Free tier with 600 minutes/month, Pro from $8.33/month
Live collaboration features
3. Fathom
Best for: Sales professionals who need quick call highlights and CRM logging.
Fathom offers a generous free tier with unlimited recording and focuses heavily on sales use cases. Its AI highlights feature automatically marks important moments during calls.
Free unlimited recording, Premium from $15/month
Free tier with unlimited meetings
4. Grain
Best for: Creating and sharing video clips from meetings.
Grain specializes in creating shareable video clips from meeting recordings. Perfect for teams that need to share customer feedback or meeting highlights with stakeholders.
Free tier available, Business from $19/month
Best video clipping features
Overall Experience
Circleback AI delivers on its promise of making meetings more actionable. The platform excels at what matters most - turning conversations into clear next steps. The action item extraction is genuinely useful and saves significant time compared to manual note-taking.
The CRM integrations work smoothly, making Circleback particularly valuable for sales teams who need meeting notes to flow directly into Salesforce or HubSpot. The interface is clean and intuitive, with past meetings easy to search and navigate.
Best For
- Sales teams tracking customer commitments
- Project managers coordinating across multiple meetings
- Teams using Salesforce or HubSpot
- Professionals who need reliable action item tracking
Consider Alternatives If
- You need a free tier for occasional use
- Multi-language support is critical
- You prefer botless recording solutions
- You need advanced meeting analytics