📊 Head-to-Head Comparison
| Feature | 🦦 Otter.ai | 💰 Gong | Winner |
|---|---|---|---|
| Starting Price | $8.33/mo | $5,000+ base | 🦦 Otter.ai |
| Per User Cost | $8-20/mo | $1,400-1,600/yr | 🦦 Otter.ai |
| Free Plan | Yes (300 min/mo) | No | 🦦 Otter.ai |
| Languages Supported | 3 | 70+ | 💰 Gong |
| Integrations | Limited | 250+ | 💰 Gong |
| Real-Time Transcription | Yes | Post-meeting | 🦦 Otter.ai |
| Revenue Intelligence | Basic BANT | Advanced | 💰 Gong |
| Deal Analytics | No | Yes | 💰 Gong |
| Sales Coaching | No | Advanced | 💰 Gong |
| Target Users | All teams | Sales teams | Context |
| Setup Complexity | Simple | Complex | 🦦 Otter.ai |
| Mobile Apps | iOS/Android | iOS/Android | Tie |
🔍 Feature-by-Feature Analysis
💰 Pricing & Value
🦦 Otter.ai - Budget Friendly
- Free tier: 300 minutes/month
- Pro: $8.33/month (billed yearly)
- Business: $20/user/month
- 30-minute max per conversation on free tier
💰 Gong - Enterprise Investment
- Base platform fee: $5,000/year
- Per user: $1,400-1,600/year (under 50 users)
- Volume discounts: $1,360/user for 250+ users
- No free tier or trial without sales contact
💡 Winner: Otter.ai - 50x+ more affordable for general meeting needs
📝 Transcription Accuracy
🦦 Otter.ai Transcription
- Real-time streaming transcripts
- Speaker identification
- Struggles with names, accents, crosstalk
- Only 3 languages (English, French, Spanish)
💰 Gong Transcription
- Post-call transcription (not real-time)
- 70+ languages supported
- Some transcription delays reported
- Privacy redaction can hide valuable context
⚖️ Mixed: Otter wins real-time, Gong wins language support
📈 Sales Intelligence Features
🦦 Otter.ai Sales Agent
- BANT extraction (Budget, Authority, Need, Timeline)
- Auto-joins Zoom, Teams, Google Meet
- AI Chat to query call data
- No deal tracking or pipeline visibility
💰 Gong Revenue Intelligence
- Deal risk analysis and pipeline insights
- Win/loss analysis and AI forecasting
- Customer sentiment and product interest
- Competitive intelligence tracking
🏆 Clear Winner: Gong - Unmatched revenue intelligence
🔗 CRM Integrations
🦦 Otter.ai Integrations
- Salesforce (auto-sync notes)
- HubSpot (coming soon)
- Zoom, Google Meet, Microsoft Teams
- Limited overall integration ecosystem
💰 Gong Integrations
- 250+ native integrations
- Salesforce, HubSpot, Dynamics 365
- Full workflow automation engine
- Deep CRM data syncing and enrichment
🏆 Winner: Gong - Extensive integration ecosystem
👨🏫 Coaching & Training
🦦 Otter.ai - Limited Coaching
- Basic meeting summaries
- No performance benchmarking
- No skill gap analysis
- No call playback coaching
💰 Gong - Advanced Coaching
- AI-powered coaching recommendations
- Performance benchmarking against top reps
- Skill gap analysis and training paths
- Call playback with coaching comments
🏆 Winner: Gong - Professional sales coaching
👥 Team Collaboration
🦦 Otter.ai Collaboration
- Real-time collaborative editing
- Comments and highlights
- Searchable transcript library
- Great for general team documentation
💰 Gong Collaboration
- Easy call sharing across sales teams
- Coaching comments and feedback loops
- Indexed call database for training
- Sales-focused, less suited for general teams
⚖️ Context dependent: Otter for general teams, Gong for sales
🎯 Which Tool For Your Team?
🦦
Choose Otter.ai If:
- ✓You're an individual, student, or small team
- ✓Budget is a primary concern
- ✓You need real-time transcription during meetings
- ✓Quick setup without IT involvement
- ✓General business meetings (HR, marketing, product)
- ✓You want a free tier to start
💰
Choose Gong If:
- ✓You have an enterprise sales organization
- ✓Budget allows $5,000+ base plus per-user fees
- ✓You need advanced revenue intelligence
- ✓Sales coaching is a priority
- ✓Deal forecasting and pipeline visibility needed
- ✓70+ language support required
🏆 Final Verdict
These tools serve fundamentally different purposes and price points:
🦦
- • Individuals and small teams
- • Budget-conscious organizations
- • Real-time meeting transcription
- • General team collaboration
- • Quick, no-fuss implementation
💰 Gong Wins For:
- • Enterprise sales organizations
- • Revenue intelligence and forecasting
- • Advanced sales coaching
- • 250+ tool integrations
- • 70+ language support
💡 Our recommendation: Otter.ai for affordable transcription, Gong for enterprise sales intelligence!
🔗 Related Comparisons
Ready to Choose? 🚀
Still unsure which tool is right for your team? Take our personalized quiz to get a recommendation based on your specific needs and budget.