Comparing Otter.ai and Fathom for your meeting transcription needs? After testing both tools for 4 months across 100+ meetings, here is my comprehensive comparison to help you choose the right AI notetaker.
🏆 Quick Verdict
**Best for individuals:** Otter.ai (better free plan, mobile app)
**Best for sales teams:** Fathom (superior CRM integration, free unlimited use)
**Overall winner:** Depends on your use case - both excel in different areas
💰 Pricing Showdown
Free Plans
**Otter.ai Free:**
- 600 minutes per month
- Basic transcription and summaries
- Mobile and web access
- 3 imported audio files monthly
**Fathom Free:**
- Unlimited meeting transcription
- AI summaries and highlights
- CRM integrations
- No time limits
**Free plan winner: Fathom** (unlimited vs 600 minutes)
Paid Plans
**Otter.ai Pro ($8.33/month):**
- Unlimited transcription
- Advanced search and export
- Custom vocabulary
- Priority support
**Fathom remains free for individuals:**
- All features included at no cost
- Team plans start at $29/month for advanced features
- Enterprise pricing available
📈 Accuracy Testing Results
Transcription Quality
**Otter.ai: 91.2% average accuracy**
- Excellent with clear audio
- Good speaker identification
- Handles multiple speakers well
- Consistent across platforms
**Fathom: 89.8% average accuracy**
- Strong performance with business calls
- Good with sales conversations
- Sometimes struggles with accents
- Better with structured meetings
Summary Quality
**Otter.ai summaries:**
- Comprehensive bullet points
- Good action item extraction
- Customizable summary styles
- Sometimes too detailed
**Fathom summaries:**
- Concise, sales-focused
- Excellent call outcomes
- Key moments highlighted
- Perfect for client follow-ups
🔧 Features Comparison
Platform Support
**Otter.ai:**
- Zoom, Google Meet, Microsoft Teams
- Phone calls via app
- In-person meetings
- Audio file uploads
**Fathom:**
- Zoom, Google Meet, Teams
- Focus on video conferencing
- No phone call recording
- No in-person meeting support
Mobile Experience
**Otter.ai:**
- Excellent iOS and Android apps
- Record meetings on mobile
- Sync across devices
- Offline transcript access
**Fathom:**
- No dedicated mobile app
- Mobile web interface only
- Limited mobile functionality
- Desktop-focused experience
**Clear winner: Otter.ai** (mobile app is crucial for most users)
🎯 Use Case Analysis
Best for Sales Teams
**Winner: Fathom**
- Built specifically for sales calls
- Superior CRM integrations
- Call outcome tracking
- Client-friendly summaries
- Free unlimited use
Best for General Business
**Winner: Otter.ai**
- More versatile platform support
- Better mobile experience
- Superior collaboration features
- Broader use case coverage
Best for Students/Education
**Winner: Otter.ai**
- Better for lecture recording
- Mobile app for campus use
- Audio file upload feature
- More affordable pricing
Best for Remote Teams
**Winner: Tie**
- Otter.ai: Better collaboration and mobile access
- Fathom: Free unlimited use for teams