What is Zoom IQ?
Zoom IQ evolved from Zoom's initial AI assistant into two distinct products: Zoom AI Companion (the general-purpose AI assistant) and Zoom Revenue Accelerator (the sales-focused conversation intelligence platform, formerly called Zoom IQ for Sales).
Zoom Revenue Accelerator transforms customer interactions into actionable insights by analyzing calls and meetings to flag risks, surface trends, generate follow-ups, update CRM records, and coach sales representatives automatically. It leverages agentic AI that takes actions on your behalf, allowing teams to stay focused on closing deals.
For organizations already using Zoom Meetings or Phone, this native integration provides seamless conversation intelligence without the need for third-party recording bots or additional tools.
Key Features
Conversation Intelligence & Analysis
Zoom Revenue Accelerator provides deep analysis of every customer conversation with AI-powered insights that go beyond simple transcription.
AI Insights You Get
- Talk-to-listen ratio analysis
- Speaking speed and patience metrics
- Sentiment and engagement scores
- Question engagement evaluation
- Lengthy monologue identification
- Competitor and feature mention tagging
Deal Management & Pipeline Visibility
View and manage sales deals with comprehensive analytics integrated directly with your CRM. The platform provides real-time visibility into opportunity health and pipeline status.
Key Capabilities: View deals by stage, size, teams, and opportunity name with interaction analytics, competition tracking, and customer sentiment data.
AI Sales Coaching
The virtual coach feature empowers users with a customizable training environment that simulates real conversations. This helps accelerate onboarding and train sales team members on new products and methodologies.
Coaching Features
- Post-meeting analysis with transcription highlights
- Actionable feedback with specific improvement areas
- Performance benchmarking against top performers
- Customizable training simulations
Conversation Explorer
Added in August 2024, Conversation Explorer allows users to run questions by the AI across meeting transcripts. This helps teams quickly find specific information without reviewing entire recordings.
Ask "What objections did the customer raise?" and get AI-summarized insights with citations from the transcript.
Forecast & Revenue Prediction
Enable more accurate forecasting with digestible, aggregated insights integrated into your CRM. The platform analyzes conversation patterns to help predict deal outcomes.
Platform Integrations
Video Conferencing
- Zoom Meetings (native)
- Microsoft Teams
- Google Meet
- In-person meetings
CRM Platforms
- Salesforce
- HubSpot
- Microsoft Dynamics
- Monday.com
Collaboration Tools
- Slack
- Gainsight
- Calendar integrations
- Zoom Phone (native)
Native Advantage: Unlike third-party tools that require bot participants, Zoom Revenue Accelerator captures conversations natively without additional meeting joiners.
Zoom IQ Pricing
Zoom Revenue Accelerator is an add-on product that requires a Zoom Meetings or Zoom Phone subscription. Pricing is per user per month.
Revenue Accelerator
- Conversation intelligence
- Deal and pipeline analytics
- AI sales coaching
- CRM integrations
- Forecast insights
Pricing Note: The price point is significantly higher than basic Zoom subscriptions. Organizations need sufficient deal volume to justify the investment.
Pros and Cons
Pros
- Native Zoom Integration: Seamless capture without bot participants or third-party tools for Zoom users
- Multi-Platform Support: Works with Microsoft Teams, Google Meet, and even in-person meetings
- Comprehensive Analytics: Deep conversation insights including sentiment, engagement, and competitive intelligence
- Agentic AI Capabilities: Automatically updates CRM, generates follow-ups, and flags risks without manual intervention
- Strong CRM Integrations: Native connections to Salesforce, HubSpot, Dynamics, and more
Cons
- Premium Pricing: At $44-75/user/month on top of Zoom subscription, it's expensive for smaller teams
- Requires Zoom Ecosystem: Best value comes from using Zoom Meetings or Phone as primary platform
- Complex Setup: Integration configuration and CRM setup can require significant initial effort
- Learning Curve: Full utilization of analytics features requires training and adoption time
- Not ideal for general meeting transcription needs outside sales context
Best Use Cases
Zoom IQ is Ideal For:
- Sales teams already using Zoom Meetings or Phone as primary communication platform
- Revenue operations teams needing pipeline visibility and forecasting
- Sales managers focused on coaching who need data-driven training insights
- Enterprise organizations with high call volumes and deal values to justify cost
Consider Alternatives If:
- You're not using Zoom as primary platform — standalone tools may offer better value
- Budget is a primary concern — many alternatives offer similar features at lower cost
- You only need basic transcription — dedicated transcription tools are more cost-effective
- Your team is small — ROI may not justify the per-seat cost
Overall Assessment
Zoom Revenue Accelerator (formerly Zoom IQ for Sales) provides powerful conversation intelligence for sales teams invested in the Zoom ecosystem. The native integration eliminates bot fatigue and captures conversations seamlessly, while the AI-powered insights help coaches improve team performance and close deals faster.
However, the premium pricing ($44-75/user/month as an add-on) means it's best suited for larger organizations with sufficient deal volume to justify the investment. Teams not primarily using Zoom, or those with tighter budgets, may find better value with standalone conversation intelligence tools like Gong, Chorus, or Fireflies.
Final Verdict
Zoom IQ (Revenue Accelerator) is an excellent choice for sales teams who want native conversation intelligence integrated with their existing Zoom infrastructure and are willing to pay premium prices for seamless functionality. For teams just needing transcription or those not on Zoom, standalone alternatives offer better value.
G2 Rating: 4.5/5 stars
Strong reviews for conversation intelligence
Best For: Zoom Sales Teams
Native conversation intelligence
