What is Dialpad AI Meetings?
Dialpad AI Meetings is part of Dialpad's unified communications as a service (UCaaS) platform. Unlike dedicated meeting transcription tools, Dialpad integrates AI meeting intelligence directly into its phone system, video conferencing, and messaging platform.
The platform's standout feature is Dialpad AI Voice Intelligence (Vi), which powers real-time transcription, sentiment analysis, live agent coaching, and automated post-call summaries. Vi uses proprietary speech recognition trained on over 5 billion minutes of business conversations.
Founded in 2011 and headquartered in San Francisco, Dialpad has raised over $400 million in funding and serves over 30,000 businesses worldwide, including WeWork, Motorola, and Splunk.
Key Features of Dialpad AI Meetings
Real-time AI Transcription
Dialpad provides live transcription during calls and meetings with speaker identification. The AI processes speech in real-time, making transcripts available immediately rather than after processing delays. Transcripts are searchable and can be shared with team members or exported.
Real-time with no post-meeting delay for basic transcripts
AI-Powered Meeting Summaries
After every meeting or call, Dialpad automatically generates AI summaries that capture key discussion points, decisions made, and action items. These summaries are sent to participants via email and stored in the Dialpad dashboard for future reference.
Live Agent Assist & Coaching
Dialpad's real-time agent assist surfaces relevant information during live calls based on what's being discussed. When certain keywords or topics come up, the AI automatically displays relevant knowledge base articles, scripts, or coaching tips to help agents respond effectively.
When a customer mentions "cancellation," the AI can automatically surface retention scripts and offers.
This feature is particularly valuable for sales and support teams handling complex customer conversations.
Sentiment Analysis
Dialpad AI analyzes the emotional tone of conversations in real-time, detecting positive, negative, and neutral sentiment. Managers can monitor team calls and get alerted when conversations turn negative, enabling timely intervention.
Unified Communications
One platform for VoIP calling, video meetings, team messaging, and SMS. All communications are captured and analyzed by the same AI.
CRM Integrations
Native integrations with Salesforce, HubSpot, and other CRMs automatically log calls, transcripts, and meeting notes to customer records.
Custom Moments & Keyword Tracking
Create custom triggers based on keywords or phrases relevant to your business. When these are mentioned in calls, the AI flags them for review. Track competitor mentions, pricing discussions, objections, or any topic important to your team.
Use Case: Sales teams can track when competitors are mentioned to understand market positioning and address objections proactively.
Platform Integrations
Dialpad integrates with a wide range of business tools to fit into existing workflows. Meeting data, transcripts, and insights can flow automatically to the tools your team already uses.
CRM & Sales
- Salesforce
- HubSpot
- Zoho CRM
Productivity
- Google Workspace
- Microsoft 365
- Slack
Support & Ticketing
- Zendesk
- ServiceNow
- Intercom
Pros and Cons
Pros
- True Unified Platform: Phone, video, messaging, and AI in one system eliminates tool sprawl
- Real-time Intelligence: Live transcription and agent assist available during calls, not just after
- Sales-focused Features: Built-in coaching, sentiment analysis, and CRM integration for revenue teams
- Strong Mobile Apps: Full-featured iOS and Android apps for remote work
- Global Calling: International numbers and calling available in 70+ countries
Cons
- Full UCaaS platform may be overkill if you only need meeting transcription
- Per-user Pricing: Can get expensive for larger teams compared to standalone tools
- Learning Curve: More features means more training needed for full adoption
- Limited Standalone Option: AI Meetings requires Dialpad business phone or contact center subscription
- Transcription Accuracy: Some users report accuracy issues with accents and technical jargon
Dialpad AI Pricing
Dialpad offers tiered pricing based on the product you need. AI features are included across all plans, with more advanced analytics on higher tiers.
Standard
- AI-powered call transcription
- Unlimited calling (US/CA)
- Google/Microsoft integrations
- Basic meeting summaries
Pro
- Everything in Standard
- CRM integrations (Salesforce, HubSpot)
- International SMS
- Advanced analytics
Enterprise
- Everything in Pro
- SSO/SAML authentication
- Data retention policies
- Priority support & SLA
Dialpad AI Meetings is bundled with Dialpad's business phone system. For standalone meeting transcription, consider alternatives like Otter.ai or Fireflies.
Dialpad AI Alternatives
1. Fireflies
Best for: Teams wanting standalone meeting intelligence without a full phone system. Fireflies integrates with any video platform and provides comprehensive transcription, summaries, and CRM integration.
Free, Pro ($10-18/month), Business ($19-29/month)
Key Difference: Platform-agnostic, works with Zoom, Meet, Teams
2. Gong
Best for: Enterprise sales teams needing deep revenue intelligence. Gong offers similar real-time coaching and conversation analytics but with more robust deal intelligence and forecasting.
Custom enterprise pricing (typically $1,200-1,600/user/year)
Key Difference: Sales-focused analytics and deal tracking
3. Otter.ai
Best for: Budget-conscious teams focused on transcription. Otter provides accurate real-time transcription and AI summaries at a lower price point than full UCaaS platforms.
Free (limited), Pro ($8.33/month), Business ($20/month)
Key Difference: Lower cost, focused on transcription
4. RingCentral
Best for: Enterprises needing a comparable UCaaS platform. RingCentral offers similar unified communications with AI features, though Dialpad is often praised for better AI integration.
Core ($20/user/month), Advanced ($25), Ultra ($35)
Key Difference: Larger ecosystem, more enterprise features
Who Should Use Dialpad AI Meetings?
Great For
- Sales teams needing real-time coaching and CRM integration
- Customer support teams handling phone and video calls
- Companies looking to consolidate communication tools
- Remote teams needing unified phone + video + messaging
Not Ideal For
- Teams only needing meeting transcription (consider Otter or Fireflies)
- Companies already invested in RingCentral or Teams phone system
- Small teams on tight budgets (per-user costs add up)
- Organizations needing deep revenue intelligence (consider Gong)
Overall Assessment
Dialpad AI Meetings is best understood not as a standalone meeting tool, but as part of a comprehensive unified communications platform. If your organization needs a business phone system with built-in AI intelligence, Dialpad delivers significant value by consolidating multiple tools into one.
The real-time AI capabilities — live transcription, agent coaching, sentiment analysis — are genuinely useful for customer-facing teams. Sales organizations in particular benefit from the live coaching features and automatic CRM logging.
Final Verdict
Dialpad AI Meetings excels as part of a unified communications strategy. For teams already using or considering Dialpad for business calling, the AI meeting features add tremendous value. However, if you only need meeting transcription, standalone tools like Fireflies or Otter.ai offer better value and less complexity.
G2 Rating: 4.4/5 stars
Based on 2,200+ reviews
Best For: Sales & Support Teams
Needing unified communications with AI
