Complete G2 Ratings Comparison
| Tool | G2 Rating | Reviews | Ease of Use | Support |
|---|---|---|---|---|
| Fathom | 5.0/5 | 6,200+ | 97% | 98% |
| Otter.ai | 4.9/5 | 1,500+ | 94% | 88% |
| Avoma | 4.6/5 | 1,300+ | 89% | 85% |
| tl;dv | 4.6/5 | 450+ | 92% | 90% |
| Fireflies.ai | 4.4/5 | 700+ | 91% | 87% |
| Sembly AI | 4.4/5 | 200+ | 88% | 86% |
| Notta | 4.3/5 | 150+ | 90% | 84% |
| Gong | 4.7/5 | 5,800+ | 86% | 89% |
Data Source Note
All ratings are from G2's verified review platform as of January 2025. Review counts and ratings may vary as new reviews are submitted.
Individual Tool G2 Ratings Analysis
Fathom - Top Rated
G2 Score Breakdown:
- Ease of Use: 97%
- Quality of Support: 98%
- Ease of Setup: 96%
- Meets Requirements: 95%
Why Users Rate It Highly:
- Perfect for sales teams and SMBs
- Exceptional transcription accuracy
- Seamless Zoom/Meet integration
- Generous free tier available
Otter.ai
G2 Score Breakdown:
- Ease of Use: 94%
- Quality of Support: 88%
- Ease of Setup: 93%
- Value for Money: 97%
Why Users Rate It Highly:
- Best-in-class real-time transcription
- Strong free tier with 600 minutes/month
- Excellent mobile app experience
- Great for individual users and teams
Gong
G2 Score Breakdown:
- Ease of Use: 86%
- Quality of Support: 89%
- Ease of Setup: 82%
- Meets Requirements: 91%
Why Users Rate It Highly:
- Enterprise-grade revenue intelligence
- Advanced conversation analytics
- Deep CRM integrations
- Ideal for large sales organizations
Avoma
G2 Score Breakdown:
- Ease of Use: 89%
- Quality of Support: 85%
- Ease of Setup: 87%
- Meets Requirements: 88%
Why Users Rate It Highly:
- Comprehensive conversation intelligence
- Strong topic categorization
- Good for customer success teams
- Competitive mid-market pricing
Fireflies.ai
G2 Score Breakdown:
- Ease of Use: 91%
- Quality of Support: 87%
- Ease of Setup: 90%
- Value for Money: 91%
Why Users Rate It Highly:
- AI chatbot Fred for meeting queries
- Extensive workflow automation
- Multi-platform meeting support
- Good free tier for individuals
Understanding G2 Rating Categories
Core Rating Metrics
- Overall Rating:
Aggregate score from all review dimensions. Weighted by user satisfaction and feature completeness.
- Ease of Use:
How intuitive the interface is. Higher scores indicate less training required.
- Quality of Support:
Responsiveness and helpfulness of customer service teams.
Additional Metrics
- Ease of Setup:
Time and complexity to get started. One-click integrations score highest.
- Meets Requirements:
How well the tool delivers on its promised features.
- Value for Money:
Perceived value relative to pricing. Free tiers boost this score.
What These Ratings Mean for You
Excellent
Tools in this range exceed expectations consistently. Users report high satisfaction, minimal issues, and strong ROI. Best for organizations prioritizing reliability and proven performance.
Very Good
Solid performers with minor areas for improvement. Users are generally satisfied but may note specific feature gaps or occasional issues. Good value for most use cases.
Good
Capable tools with notable limitations. May excel in specific areas but have gaps in others. Worth considering if specific features align with your needs.
Below 3.5: Caution Advised
Tools with significant user concerns. May have reliability issues, poor support, or missing features. Research thoroughly before committing.
Common Themes in G2 Reviews
What Users Praise
- Time savings on note-taking (2-4 hours/week)
- Transcription accuracy improvements
- Easy integration with existing tools
- AI summary quality exceeding expectations
- Searchable meeting archives
Common Concerns
- Accuracy issues with accents or jargon
- Privacy concerns for sensitive meetings
- Free tier limitations
- Bot visibility concerns in meetings
- Learning curve for advanced features
How to Choose Based on G2 Ratings
Consider the Review Count
A 5.0 rating with 100 reviews may be less reliable than a 4.7 with 5,000+ reviews. Higher review counts indicate more consistent user experiences.
- 5,000+ reviews: Highly reliable data
- 1,000-5,000 reviews: Good reliability
- 100-1,000 reviews: Moderate reliability
Match Ratings to Your Needs
- Prioritize Ease of Use if you need quick adoption
- Focus on Support Quality for enterprise deployments
- Check Value for Money for budget-conscious teams
- Review Meets Requirements for specific feature needs
