Zoom AI Companion by the Numbers
What is Zoom AI Companion?
Zoom AI Companion is Zoom's integrated generative AI assistant built directly into the Zoom Workplace platform. Unlike third-party meeting AI tools that require separate installations, AI Companion is native to Zoom's ecosystem and available at no additional cost for paid plan subscribers.
The AI Companion leverages a federated AI approach combining Zoom's own LLMs with third-party models from OpenAI and Anthropic. It helps users before, during, and after meetings by generating summaries, drafting messages, creating agendas, and catching you up on discussions you missed.
With AI Companion 3.0 (released December 2025), Zoom introduced a web interface at ai.zoom.us, agentic retrieval across third-party apps, daily reflection reports, and a low-code personal workflows designer for creating automated AI workflows.
Key Features of Zoom AI Companion 3.0
AI Meeting Summaries
Automatically generates comprehensive post-meeting summaries with key discussion points, decisions made, and action items. Summaries use audio transcripts, screen-shared content (via OCR), and chat messages for context.
Summaries are typically available within minutes of meeting end and include next steps with assignee suggestions.
Smart Recording with Chapters
Automatically organizes cloud recordings into chapters, highlights important sections, and extracts next steps. Creates a navigable table of contents so viewers can jump directly to relevant sections.
In-Meeting Catch Me Up
Join a meeting late? Ask AI Companion what you missed without interrupting the conversation. Get a real-time summary of discussions so far through the side panel.
This feature runs during meetings - request catch-up summaries at any point without waiting for the meeting to end.
Web Interface (AI Companion 3.0)
Access AI Companion directly from a desktop web browser at ai.zoom.us. The conversational work surface turns meeting discussions and documents into actionable outputs without requiring the desktop app.
Available to both free and paid users with usage limits for free tier.
Agentic Retrieval & Cross-App Search
Search across Zoom Workplace assets and third-party apps including Google Drive and Microsoft OneDrive. Gmail and Outlook support coming soon. The AI can proactively surface relevant information from your connected apps.
Personal Workflows Designer (Beta)
Low-code drag-and-drop interface for building automated AI workflows. Create state diagrams with triggers, actions, and outcomes executed by AI agents. Perfect for automating repetitive meeting follow-ups.
Currently in beta mode - expect expanded functionality in 2026.
Daily Reflection Reports
Receive AI-generated daily summaries of your meetings, tasks, and updates. The assistant can create follow-up tasks and draft email messages based on your day's activities.
Chat & Email Compose
AI-powered message drafting for Zoom Team Chat and Zoom Mail. Get suggestions based on conversation context, sentence completion while typing, and thread summaries for long conversations.
Zoom AI Companion Pricing
AI Companion is included at no extra cost with paid Zoom Workplace plans:
Workplace Basic
- 40-min meeting limit
- 100 participants
- 3 AI meetings/month
- 20 AI questions/month
Workplace Pro
- AI Companion included
- 30-hour meetings
- 100 participants
- 5 GB cloud storage
Workplace Business
- AI Companion included
- 300 participants
- SSO & admin controls
- 10 GB cloud storage
Enterprise
- AI Companion included
- 1000 participants
- Unlimited cloud storage
- Custom integrations
Custom AI Companion Add-On
For cross-platform functionality with Google Meet and Microsoft Teams, custom agents, and third-party integrations, add $12/user/month - bringing total cost to approximately $28-30/user monthly.
Free User Add-On
Free Basic plan users can purchase a $10/month add-on for expanded AI Companion access beyond the 3-meeting monthly limit.
Pros and Cons
Pros
- No additional cost with paid Zoom plans
- Seamless integration - no third-party bots or apps needed
- AI Companion 3.0 web interface accessible at ai.zoom.us
- Cross-app search with Google Drive and OneDrive
- 30+ language support for transcription and translation
- Agentic workflows for automating meeting follow-ups
- Enterprise security with Zoom's existing compliance certifications
Cons
- Zoom-only functionality without $12/month add-on
- Cloud processing raises HIPAA and compliance concerns
- Meeting summaries can misinterpret context and miss critical decisions
- No real-time transcription during meetings
- No offline functionality - requires constant internet
- No custom vocabulary for company-specific terminology
- Degraded performance with non-English content
- Admin must enable features before users can access them
Important Compliance Considerations
HIPAA & Sensitive Data Warning
Zoom AI Companion routes meeting data through external AI providers including Anthropic and OpenAI. UC Irvine explicitly states that "Zoom AI Companion is not available for any users under the UCI-HIPAA Zoom instance." Major healthcare, legal, and financial institutions are actively blocking these features or creating separate instances without AI capabilities.
Accuracy Limitations
User reviews report that AI Companion sometimes elevates minor comments to major discussion points while missing critical decisions. Technical discussions and industry-specific terminology cause significant struggles. Some meetings generate no summary without error messages.
Who Is Zoom AI Companion Best For?
Great Fit
- Organizations already committed to Zoom Workplace
- Teams wanting AI features without additional subscription costs
- Companies prioritizing vendor consolidation
- IT teams preferring built-in security over third-party apps
- Simple, straightforward meeting summary needs
Consider Alternatives If You...
- Use multiple video platforms (Zoom, Meet, Teams)
- Need HIPAA compliance or work with sensitive data
- Require deep CRM integration (Salesforce, HubSpot)
- Want real-time transcription during meetings
- Need offline functionality
- Work primarily in a non-English language
- Require advanced conversation intelligence features
Zoom AI vs. Third-Party Alternatives
| Feature | Zoom AI Companion | Third-Party Tools |
|---|---|---|
| Platform Support | Zoom only (add-on for others) | Multi-platform native |
| Base Pricing | $15.99/mo (with Zoom plan) | $10-30/user/month standalone |
| CRM Integration | Limited | Extensive (Salesforce, HubSpot) |
| Real-Time Transcription | No | Yes |
| Offline Mode | No | Some tools support |
| Custom Vocabulary | No | Yes (most tools) |
Best Alternatives to Zoom AI Companion
Otter.ai
Real-time transcription with multi-platform support (Zoom, Meet, Teams). Generous free tier with 300 minutes/month.
Fireflies
Deep CRM integration, 69+ language support, and advanced conversation intelligence. Works across all major platforms.
Fathom
Free unlimited recordings with excellent video highlights. Perfect for sales teams needing shareable clips.
tl;dv
Free unlimited meetings with timestamped highlights. Best for async teams and meeting clips.
Hyprnote
Fully local processing with zero cloud dependency. Free unlimited transcripts. macOS only.
Final Verdict
Zoom AI Companion 3.0 represents a significant upgrade with its web interface, agentic workflows, and cross-app search capabilities. For teams already paying for Zoom Workplace, it's an easy win - you get useful AI features at no additional cost. However, accuracy concerns, cloud processing for HIPAA environments, and Zoom-only limitations make it a harder sell for organizations with complex compliance requirements or multi-platform workflows.
