Outreach.io by the Numbers
Key Features: Kaia Meeting Intelligence
Real-Time Meeting Enablement
Kaia provides live in-meeting guidance that helps reps run winning sales meetings with real-time coaching and talk tracks.
- Live conversation guidance
- AI-generated talk tracks
- Instant objection handling
Conversation Intelligence
Post-call analysis with topic detection, sentiment analysis, and talk time insights that power AI personalization across the platform.
- Custom Topics and Reports
- Coaching Metrics
- Buyer vs. seller speech analysis
AI Agents for Meetings
The Conversation Agent creates meeting briefs with tailored talking points, while the Call Agent generates contextual scripts and voicemails.
- Automated meeting prep
- Personalized talking points
- Context-aware scripts
Kaia on Mobile
Launched June 2025, Kaia on Mobile delivers full meeting intelligence functionality for reps on the go.
- Deal management anywhere
- Meeting insights on mobile
- Real-time guidance access
Smart Account Assist
Ask AI to identify account risks, opportunities, and next steps. Analyzes up to 80 Kaia calls and 500 emails per account.
- Account risk identification
- Opportunity surfacing
- AI-powered insights
Team Outcome Analysis
Compare team-level, user-level, and topic-level performance to understand what's driving win rates.
- Engagement activity analysis
- Win rate correlation
- Coaching recommendations
Complete Sales Execution Platform
Honest Assessment
+Pros
- Complete platform: Sales engagement, meeting intelligence, and forecasting in one
- Real-time coaching: Kaia provides live guidance during sales calls
- Multi-channel outreach: Email, LinkedIn, SMS, and calls from one platform
- Strong integrations: Deep Salesforce and CRM connectivity
- AI Agents: Automated meeting prep and personalized scripts
-Cons
- High cost: Enterprise pricing around $1,440/user/year
- No transparent pricing: Must contact sales for quotes
- Steep learning curve: Complex platform despite intuitive design
- Annual contracts: Typically requires multi-year commitments
- Enterprise focus: Not suitable for small teams or startups
Pricing
Enterprise Pricing Model
Based on 50-75 user deployments
For 50-75 user organizations
Outreach offers modular pricing across Engage, Call, Meet (Kaia), Deal, Forecast, and Amplify packages. Contact Outreach directly for accurate quotes. Renewals typically achieve 15-35% better discounts.
Best For These Organizations
Enterprise Sales Teams
Large organizations with 50+ sales reps who need unified sales engagement and meeting intelligence at scale.
High-Velocity Sales
Teams running high-volume outbound campaigns who need automation, sequences, and multi-channel engagement.
Revenue Operations
RevOps teams who need accurate forecasting, pipeline analytics, and unified revenue insights.
The Verdict
Outreach.io is a powerful enterprise sales platform that excels at combining sales engagement with AI-powered meeting intelligence. Kaia's real-time coaching capabilities are impressive, having analyzed 2.5 million calls and delivered 514,000 hours of coaching in 2025.
However, the platform's strength is also its complexity. While Outreach offers a comprehensive solution spanning engagement, calling, meetings, deals, and forecasting, this breadth comes with a steep learning curve and enterprise-level pricing.
Bottom line: Outreach.io is ideal for large sales organizations with substantial budgets who want an all-in-one platform to summarize meeting content, automate outreach, and drive revenue growth. Smaller teams should consider more focused alternatives like Gong for pure conversation intelligence or dedicated meeting tools for simpler needs.
