Overview: Fireflies.ai vs Supernormal
generating clean, well-formatted meeting notes with minimal effort.
Both tools automatically join, record, and transcribe meetings across platforms like Zoom, Teams, and Google Meet, but their target audiences and feature sets differ significantly. Your choice depends on whether you prioritize comprehensive analytics and integrations or simplicity and customizable note templates.
Fireflies.ai at a Glance
- Founded: 2015-16
- Languages: 100+
- Free Plan: 800 min storage/seat
- Pro Price: $10/month
- Best For: Sales teams, enterprise
Supernormal at a Glance
- Focus: Speed and simplicity
- AI Models: GPT-4 and GPT-4o
- Free Plan: 1,000 min storage
- Pro Price: $19/month
- Best For: Startups, fast-moving teams
Key Differences at a Glance
| Feature | Fireflies.ai | Supernormal |
|---|---|---|
| Best For | Sales, ops, enterprises | Startups, speed-focused teams |
| Meeting Organization | Channels & folders | Basic |
| Transcript Editing | Full editing | No editing |
| Mobile App | Yes | No |
| Custom Templates | No | Extensive |
| AI Assistant | Basic Q&A | Interactive, follow-up capable |
| Memory Feature | No | Cross-meeting insights |
| CRM Integration | Salesforce, HubSpot, Pipedrive | Limited |
Pricing Comparison
Both tools offer free plans, but their pricing structures differ. Supernormal offers more free storage (1,000 minutes vs 800 minutes), while Fireflies has a lower entry-level paid price point.
| Plan | Fireflies.ai | Supernormal |
|---|---|---|
| Free | 800 min storage/seat | 1,000 min storage |
| Pro | $10/month (annual) | $19/month |
| Business | $19/user/month | $29/month |
| Enterprise | $39/user/month | Custom pricing |
Value Assessment: Fireflies.ai offers better value for teams needing extensive integrations and analytics. Supernormal offers more free storage and is worth the higher Pro price for teams prioritizing customizable templates and simplicity.
Fireflies.ai Strengths
Superior Meeting Organization
Fireflies.ai offers the ability to organize meetings into channels (folders) and bookmark key moments. This makes it easy to find and reference past meetings, especially for teams handling multiple projects or clients.
Robust Transcript Editing
Users can edit both transcripts and speaker tags, which is essential for teams needing accurate meeting records. Supernormal doesn't allow any transcript editing after meetings, forcing users to live with AI mistakes.
Mobile App for In-Person Meetings
Fireflies.ai includes a mobile app for recording in-person meetings, which Supernormal lacks entirely. This makes Fireflies more versatile for teams that mix virtual and in-person meetings.
Deep CRM Integration
Fireflies.ai is the best choice for sales teams. Its deep integration with Salesforce, HubSpot, and Pipedrive automatically syncs call notes, highlights objections, and creates tasks. Their conversation intelligence features help teams identify talk-time ratios, sentiment trends, and recurring topics.
Supernormal Strengths
Sophisticated AI Assistant
Supernormal's AI assistant is more sophisticated than Fireflies' basic one-question-at-a-time approach. It can engage in follow-up questions and even join calls as an interactive participant, providing accurate information retrieval and real-time meeting interaction.
Exceptional Custom Templates
Users can create and arrange their own summary types and templates in any order. This is particularly valuable for teams that handle different types of meetings regularly. Fireflies.ai lacks custom template functionality entirely.
Professionally Formatted Notes
Supernormal's AI creates meeting summaries that look professionally formatted by default. Their templates adapt to different meeting types automatically, saving time on formatting and presentation.
Memory Feature
Supernormal's standout Memory feature connects insights across multiple meetings with the same participants. This helps maintain context in ongoing projects and relationships, something Fireflies doesn't offer.
Best Use Cases
Choose Fireflies.ai If You:
- Are on a sales or customer success team
- Need deep CRM integrations (Salesforce, HubSpot)
- Want to track conversation analytics and sentiment
- Need to edit transcripts and speaker tags
- Record both virtual and in-person meetings
- Require enterprise-grade security features
- Want a lower entry-level price point
Choose Supernormal If You:
- Are a startup team that values speed and simplicity
- Don't have time for complex setup
- Need highly customizable meeting templates
- Want an AI that remembers past meeting context
- Prioritize professionally formatted notes
- Need real-time AI interaction during meetings
- Handle different types of meetings regularly
Limitations to Consider
Fireflies.ai Limitations
- The bot approach can feel intrusive to participants
- Notes live in Fireflies' repository, not your workspace
- No custom template functionality
- AI assistant is limited to one question at a time
- Higher tier features can get expensive
Supernormal Limitations
- No transcript editing after meetings
- No mobile app for in-person meetings
- Limited CRM integration options
- Lacks advanced analytics and conversation intelligence
- Higher Pro pricing than Fireflies
Final Verdict
Both Fireflies.ai and Supernormal are excellent AI meeting assistants, but they serve fundamentally different needs. Your choice should depend on your team's priorities:
Choose Fireflies.ai if you're on a sales or operations team that needs to automate the flow of meeting data into CRM tools. Its comprehensive analytics, transcript editing, and enterprise features make it ideal for organizations that want deep insights into their meetings.
Choose Supernormal if you're a startup team that values simplicity and moving fast. Its customizable templates, sophisticated AI assistant, and memory feature make it perfect for teams who want clean, professional meeting notes without complexity.
Other Alternatives to Consider
Otter.ai
Great for individuals with generous 300 min/month free plan and real-time transcription
tl;dv
Unlimited free meetings, timestamped highlights, ideal for async teams
Fathom
Highlight reels and shareable clips, perfect for sales demos
Notta
58 languages, affordable pricing, great for multilingual teams
