G2 Ratings Head-to-Head
4.4
★★★★★
Supernormal
Based on 19 reviews
5 star
63%
4 star
21%
3 star
10%
2 star
5%
1 star
0%
4.3
★★★★★
Otter.ai
Based on 300+ reviews
Otter has significantly more reviews, providing a larger sample size for user feedback. Common praise includes reliable meeting joining and clear summaries.
Both tools score above 4 stars on G2, indicating strong user satisfaction. Supernormal has a slight edge in ratings, but Otter's larger review base provides more reliable data.
Feature Comparison
| Feature | Supernormal | Otter.ai |
|---|---|---|
| Free Transcription | 1,000 minutes | 300 minutes |
| Meeting Length Cap (Free) | No limit | 30 min per meeting |
| Summary Customization | Advanced | Basic |
| Transcript Editing | Limited | Full editing + speaker tags |
| Folder Organization | Basic | Advanced |
| AI Chat Feature | Available | Advanced with citations |
| Paid Pricing (Annual) | '8/user/month | $8.33/user/month |
What G2 Users Say
Supernormal User Feedback
What Users Love
- +Customizable summary templates for different meeting types
- +Generous free tier with 1,000 minutes
- +Clean, organized note output with action items
Common Concerns
- -Smaller user community than established competitors
- -Limited transcript editing capabilities
Otter AI User Feedback
What Users Love
- +Consistently joins meetings on time and reliably
- +Captures clear and accurate summaries
- +Helpful screenshot feature for key moments
Common Concerns
- -Struggles with accented speech (non-native English)
- -Misspelled names and distorted sentences with diverse speakers
- -Requires manual corrections for technical jargon
Which Tool Is Right for You?
Choose Supernormal If...
- +You need more free transcription minutes (1,000 vs 300)
- +You want customizable summary templates for different meeting types
- +Your team works on async projects needing highlighted summaries
- +You prefer a privacy-focused approach with bot-free options
Choose Otter AI If...
- +You need reliable, searchable transcripts at lower cost
- +Transcript editing and speaker tag correction matter to you
- +You want folder organization and bookmark features
- +You prefer a proven tool with more G2 reviews and track record
Final Verdict
Both Supernormal and Otter AI are solid choices with G2 ratings above 4 stars. The right choice depends on your priorities:
Supernormal is best for:
- - Teams needing generous free tier limits
- - Users who want customizable meeting summaries
- - Async-first teams focused on task follow-ups
Otter AI is best for:
- - Budget-conscious teams (lower paid pricing)
- - Users needing searchable, editable transcripts
- - Teams wanting proven reliability (more reviews)
Bottom line: Try both free tiers and see which workflow fits your team better.
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